Arrow Translation: Frequently Asked Questions

When you need urgent information about our translation services, here are some frequently asked questions and their answers. If you find the information you're looking for, that’s great! If you have other questions, feel free to call us at 4006291995, or contact us through other communication channels. The Arrow Translation team is always here to assist you.

1. How long does the translation take to complete?
   The time required for translation generally depends on the word count and complexity of the document. On average, a translator can handle about 2,500 words of general text per day, while a proofreader typically handles 4,000 to 6,000 words. Our shortest turnaround time is three days. If you have an urgent request, feel free to contact us, and we will do our best to shorten the delivery time.

2. How can I submit a document to you?
   You can send your document to us via email. If the file is large, you can also use services like WeTransfer, FTP/SFTP, or share a link via cloud storage platforms such as Google Drive or Dropbox.

3. Are your translators native speakers?
   Yes, all of our translators are native speakers of the target language. Most of our translators still reside in their home countries. We ensure that every translator is a native speaker and only accept translators who have passed rigorous tests.

4. Are your translators in-house employees?
   Yes, all our translators are in-house employees.

5. Can I get an estimate over the phone?
   Yes, we can provide a rough estimate over the phone. If you provide the source document, we can offer a more accurate quote, which can help you save on costs.

6. Does the translation need proofreading?
   As an ISO 9001 certified company, we strictly adhere to quality management standards. All translations will be proofread by another professional proofreader to ensure accuracy. If your translation is for internal use only and does not require proofreading, please let us know in advance, and we can skip this step.

7. What are your payment terms?
   For new clients, we usually require a 50% deposit, with the remaining balance due upon delivery. For long-term clients, we offer a 14-day payment term.

8. Can I get a discount?
   Yes, we offer discounts based on document analysis, including repeated content and the use of translation memory. If our quote is not the lowest but you’d still like to work with us, please contact us, and we will do our best to adjust the price while maintaining quality.

9. What languages can you translate?
   We have a large team of translators capable of providing services in nearly all commercial languages.

10. What are technical terms?
    Technical terms refer to specialized vocabulary used in specific industries or fields. For example, in the medical field, the term "clinical trial" is a technical term that requires accurate translation by a professional translator.

11. Can you arrange interpreters for meetings?
    Yes, Arrow Translation not only provides document translation services but also offers interpreter services for various meetings and events. We can provide simultaneous and consecutive interpreting services to ensure smooth communication at international conferences.

12. What does your desktop publishing (DTP) service mean?
    Desktop publishing (DTP) refers to integrating the translated text into the target document, ensuring that the layout and style remain consistent with the original document. We use professional software such as Adobe InDesign or QuarkXPress to ensure the translated document meets all design requirements.

13. What are repeated terms?
    Repeated terms refer to words or phrases that appear multiple times in a document. For example, if you have a product catalog and the term “100% organic cotton” is frequently used, it only needs to be translated once, and subsequent occurrences will only require checking. We typically offer discounts for such cases.

14. Can you complete a large translation within 24 hours?
    Yes, we can complete translations within 24 hours for simple documents or documents for internal reference. For more complex documents, we can arrange multiple translators to collaborate. Please contact us to see how we can help you meet your deadline.

15. Can you translate a marriage certificate?
    Yes, we provide translation services for marriage certificates. Whether for personal or official use, we offer accurate and compliant translations.

16. What is a certified translation?
    Certified translation refers to a translation where the translator provides a certificate confirming the accuracy of the translation, typically for legal, immigration, or official purposes. If you need certified translation services, please contact us, and we will provide the appropriate service.

17. Can I get a quote based on page count if I don't know the word count?
    Our quotes are generally based on word count, but if you don't have the word count information, we can estimate based on page count. Each page typically contains between 300 and 500 words, depending on the layout and content density.

18. Can I send scanned documents for translation?
    Yes, you can send scanned documents. If the scan quality is good, we can directly extract the text for translation. If the scan is unclear, it may take additional time to interpret, which could affect the cost.

19. How do you ensure the confidentiality of sensitive information?
    We take information security very seriously. All sensitive information is handled in a strictly confidential manner. We ensure that your information is not disclosed, and all documents are processed according to secure workflows.

20. Why do I need to provide font files?
    If you are using special fonts, we need to ensure that these fonts support all target languages. Please provide the necessary font files, or we can assist you in finding suitable font alternatives.

Conclusion
Arrow Translation is committed to providing high-quality translation services. Whether it's regarding your translation needs, project timelines, quality assurance, or any pricing questions, we provide detailed answers. Feel free to contact us anytime, and we will offer precise and efficient translation solutions.

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